Returns and Exchanges
Start a Return
To initiate a return or exchange of your merchandise please click here. We do ask our customers to make themselves familiar with our return policy stated below. There is a $20 fee for returns. Please read the detailed policy and see if you qualify for returns/exchanges as per our company policy. If you have any issues during your return process, simply send us an email.
Return Policy
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your return of unworn merchandise within 30 days of order receipt. Unfortunately, we cannot accept returns on sale items, gift cards and accessories. Please get in touch if you have questions or concerns about your specific item.
Please note that ALL ACCESSORY SALES, INCLUDING OUR LEATHER CARE PRODUCTS, ARE FINAL SALE AND NO RETURNS OR EXCHANGES ARE ACCEPTED.
We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return shipping. A return label is included with your orders.
Exclusions apply to orders shipped internationally & to Alaska and Hawaii as well as Final Sale Items. No returns/exchanges are accepted on products marked Final Sale.
We recommend trying your boots in a carpeted area to avoid any scuff marks. Our policy is the same regarding exchanges. The boots must be returned for exchange in new/unworn condition, In the original packaging within 30 days of receipt.
Please allow 7 to 10 business days for us to process your return(s). You will receive an email from us once your account has been credited. All refunds will be credited to your original form of payment.
Returning Merchandise by Mail
Returning a product is easy. Just use our online return center to process your returns and leave the rest to us. Once you complete the return process you will be able to print a pre-paid return label which can be used to ship back products to us. Please note that it may take 2-3 business days to process your returns after we receive the product. If you have issues or need help, email us.
If you prefer to use your own shipping method, please send the package(s) to Old Gringo Boots Returns, 2151 W Commerce St. Dallas, TX 75212
Exchanging Merchandise by Mail
For any exchanges, please follow the return instructions above, but mark it as an exchange. Since our inventory is limited, we recommend that you send back items for exchanges as soon as possible. Please allow 2-3 business days for the exchange to be processed. We will notify you if we are unable to fulfill your exchange request.
International Returns
All international purchases are final.
Have Questions?
If you have questions regarding shipping please email us at or call us at: +1-866-395-8735
FAQs
How do I find my correct size?
Our boots in general run true to size. However the style and silhouette of the boot also dictates the exact fit and may vary at times, making any given style a half size larger or smaller. If you run between sizes we recommend going with the larger of two sizes. It is much easier to make a larger size smaller with use of an insert or thicker athletic sock.
What is your return policy?
If for any reason you are not happy with your purchase, we accept returns of unworn items in original condition within 30 days from the date of receipt. There is a $20 return and exchange fee. All products must be in new unworn condition in their original packaging. A pre-paid return label is always included with your order within US, except Hawaii & Alaska. Exceptions apply to items on Final Sale where no returns/exchanges are accepted. All International orders are final sale and not eligible for return. Please refer to our Shipping & Returns Page for more info.
What is your exchange policy?
Exchanges of unworn items in original conditions are accepted within 30 days of receipt. There is a $20 return and exchange fee. Please note that our inventory is limited on some styles and we may not have the exchange product you are looking for. Please email us for further details on your exchanges.
When will my order ship?
Your order will be shipped within 5 - 7 business days of receipt, excluding weekends and holidays. Please refer to our Shipping & Returns page for more information.