FAQ's

THE YIPPEE KI YAY FIT

How do I find my correct size?

Our boots in general run true to size. However the style and silhouette of the boot also dictates the exact fit and may vary at times, making any given style a half size larger or smaller. If you run between sizes we recommend going with the larger of two sizes. It is much easier to make a larger size smaller with use of an insert or thicker athletic sock.

SHIPPING

Do you ship to PO boxes?

Unfortunately, we cannot ship to a PO Box. We ship via UPS which requires a physical street address for delivery.

What domestic shipping options are available?

At present, we only offer UPS Standard, UPS Ground Shipping option.

When will my order ship?

Your order will be shipped within 5 - 7 business days of receipt, excluding weekends and holidays. Please refer to our Shipping & Returns page for more information.

Do you offer expedited shipping?

Unfortunately, we do not offer any expedited shipping options at this time.

Do you require a signature upon receipt?

Due to the value of our product and our commitment to providing best customer service, we want to ensure that your order reaches you. So, all orders shipped require signature upon receipt. To release signature, you can create a profile with UPS, and edit your preference with UPS MyChoice.

RETURNS & EXCHANGES

What is your return policy?

If for any reason you are not happy with your purchase, we accept returns of unworn items in original condition within 30 days from the date of receipt. There is a $20 return and exchange fee. All products must be in new unworn condition in their original packaging. A pre-paid return label is always included with your order within US, except Hawaii & Alaska. Exceptions apply to items on Final Sale where no returns/exchanges are accepted. All International orders are final sale and not eligible for return. Please refer to our Shipping & Returns Page for more info.

What is your exchange policy?

Exchanges of unworn items in original conditions are accepted within 30 days of receipt. There is a $20 return and exchange fee. Please note that our inventory is limited on some styles and we may not have the exchange product you are looking for. Please email us for further details on your exchanges.

When can I see the refund on my card?

You will receive an email notification once your account has been credited. It may take up to 5-10 business days for the amount to show on your card depending on your bank/credit institution. PayPal transactions are usually available within one business day.

How many times can an order be exchanged?

Orders may be exchanged, but each order can only be exchanged once per customer.

BOOT CARE

What type of conditioner should I use on the leather?

In general, we recommend non-silicone based conditioner. We recommend testing it on a small inconspicuous area of the boot before applying it in the entire boot. Please use leather products on leather only and avoid areas with embroidery, crystals, studs.

How do I take care of my Yippee Ki Yay boots?

Each pair of boots and leather used is unique and different. Boot care depends on the work type and the leather. You can find detailed instructions on our  boot care page.

SHOPPING ONLINE

Will the boot look the same as in the picture?

There will be minor variations due to the screen settings of the device you are using (desktop/mobile). You will notice that product shots taken inside a studio versus outdoor shots are different in appearance. The handmade nature of the boots also makes each piece unique.

Do you offer special discounts for shopping online?

Please sign up to our newsletter to receive special offers when available.

Do you charge sales tax?

We are required by law to charge sales tax and it is collected based on Nexus regulations and reporting.

Can I track the progress of my order?

You will receive an email confirmation once your order has been placed and received. An additional email is sent when your order ships. It’s a system generated automated email which your mail settings can flag as spam, so please check your junk folders if you do not receive confirmation.You can also go to Order Tracking to track your order anytime.

Why is my shopping cart empty even after adding the products?

Sometimes the cookie settings in your browser can affect your online shopping experience. You can always go to a private browsing mode to avoid errors like this. We also recommend that you clear any cache or browsing history if the problem is recurring. At any point, if you encounter any technical difficulty, please call us at +1-(866)-395-8735 (M-F 8 am – 5 pm CST).

Is my information secured?

All your information obtained online is transmitted through a secure server and our website uses SSL (Secure Socket Layer) encryption technology to protect your personal information. You can find more information on how we secure your information on our Privacy Policy Page.

PAYMENT

What forms of payments are accepted?

We currently accept Visa, MasterCard, Discover, American Express and PayPal.

When will my credit card be charged?

Your credit card will be charged when you place the order. It may not reflect on your transactions right away, depending on the credit card company. You will, however, get an instant email notification from us once the order has been placed and the card has been charged.

Why is my credit card declining when I try placing an order?

Please make sure that you type all the information, including the CVV code and billing information correctly. If you continue facing the same error, please email us or call us at +1-866-395-8735 (M-F 8 am – 5 pm CST).

Installment payments

We offer Shop Pay Installments to customers who want to use a buy now, pay later option. This feature is powered by Affirm. For more details on how Shop Pay works, please refer to this help article.

INTERNATIONAL CUSTOMERS

Do you ship outside US?

Yes, we ship internationally.

What are the rates for international shipping?

The rates depend on the package weight and dimensions. You can estimate international shipping before you check out. Please note that the shipping estimates are for shipping ONLY and do not cover any duties or taxes associated with the order. You, as a buyer, will be responsible for any additional customs, duties and taxes.

Who is responsible for duties/taxes and brokerage fees on international orders?

You, as the buyer, are responsible for paying all associated custom, tax, duties and shipping charges on an international order. We do not charge additional fees, if any, associated with international shipping and we are not responsible for covering additional international charges, if there are any. If you have further questions, please email us

MY ACCOUNT

Do I need to register for a Yippee Ki Yay account to shop online?

No, you do not need to register. You can always check out as a guest, but online registration provides an easier way to track orders/exchanges/returns.

How can I create a Yippee Ki Yay account online?

You can create your online account here.

I purchased a boot at your retailer, but now I want to return it. What should I do?

All of our retailers have their own internal Return/Exchange policies. Please directly contact the retailer of purchase for questions/issues regarding your order. If you need help locating the retailer, you can use our Store Locator (coming soon).

PROP 65 WARNING

Prop 65

Some of the products can expose you to chemicals including Lead, which is know to the State of California to cause cancer or reproductive harm.

For more information go to:

www.prop65warnings.ca.gov

DISCOUNT CODES

Are the welcome offer discount codes offered during sales?

We don't offer the welcome offer discount codes during any sales period, but once the sale is over, a discount code will be sent.

Can previously gotten discount codes be used during any sales?

No, during the sale period, previously issued codes will be temporarily deactivated and can't be combined with the existing sales discounts or offers during the sales period.

Can previously gotten discount codes be used after any sales?

Previously gotten and unused discount codes will be reactivated and can be used after the sale.

Do you sell any boot care products?

Yes, we offer a range of boot care product. Please visit Boot Care Kit page for more information on the product or purchase one.

COLLECTORS

How Do I Become A Collector?

You can become a collector by signing up here.

What if the product I want is out of stock?

We offer a wide range of styles on our website, most of which are restock styles. Since each pair is handmade, our production timeline is usually 14-16 weeks. You can use our Find a Store Tool on the product page to find the styles you are looking for. Limited styles may be available for pre-order or special order. to inquire please email Customer Service or call us at +1-(866)-395-8735 (M-F 8 am – 5 pm CST) for specific styles and further details.