Accessibility Statement
General
Yippee Ki Yay strives to ensure that its services are accessible to people with disabilities. Yippee Ki Yay has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
Accessibility assistance
Our website makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows our website to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
Enabling the Accessibility Menu
The accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
Disclaimer
Yippee Ki Yay continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan our website with UserWay's Accessibility Scanner to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on our website fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
Here For You
If you are experiencing difficulty with any content on our website or require assistance with any part of our site, please contact us during normal business hours (Monday - Friday 9am - 5pm) and we will be happy to assist.
Contact Us
If you wish to report an accessibility issue, have any questions or need assistance, please contact our Customer Support via Email or call us at +1 866-395-8735
FAQs
How do I find my correct size?
Our boots in general run true to size. However the style and silhouette of the boot also dictates the exact fit and may vary at times, making any given style a half size larger or smaller. If you run between sizes we recommend going with the larger of two sizes. It is much easier to make a larger size smaller with use of an insert or thicker athletic sock.
What is your return policy?
If for any reason you are not happy with your purchase, we accept returns of unworn items in original condition within 30 days from the date of receipt. There is a $20 return and exchange fee. All products must be in new unworn condition in their original packaging. A pre-paid return label is always included with your order within US, except Hawaii & Alaska. Exceptions apply to items on Final Sale where no returns/exchanges are accepted. All International orders are final sale and not eligible for return. Please refer to our Shipping & Returns Page for more info.
What is your exchange policy?
Exchanges of unworn items in original conditions are accepted within 30 days of receipt. There is a $20 return and exchange fee. Please note that our inventory is limited on some styles and we may not have the exchange product you are looking for. Please email us for further details on your exchanges.
When will my order ship?
Your order will be shipped within 5 - 7 business days of receipt, excluding weekends and holidays. Please refer to our Shipping & Returns page for more information.